Frequently Asked Questions
Everything you need to know about shopping with AJ Sports.
How do I determine the right size for my sports gear?
We provide a comprehensive size guide on every product page. If you are between sizes for compression wear or footwear, we generally recommend sizing up for comfort or sizing down for a more aerodynamic fit.
What is your return policy on used equipment?
For hygiene and safety reasons, we only accept returns on items in their original, unused condition with tags attached within 30 days. Equipment that shows signs of wear or field use cannot be returned.
How long does shipping take for heavy items like treadmills or weight sets?
Standard orders ship within 3-5 business days. Oversized items may require specialized freight shipping, which typically takes 7-10 business days and includes a scheduled delivery appointment.
Are the products sold on AJ Sports authentic?
Yes, AJ Sports is an authorized retailer for all brands listed on our site. Every product is sourced directly from the manufacturers to guarantee 100% authenticity and full warranty coverage.
Do you offer team discounts or bulk ordering?
We certainly do. For school teams, local clubs, or corporate sports events, please contact our 'Team Sales' department via the contact form to receive a custom quote and tiered pricing.
Can I track my order in real-time?
Once your order is processed, you will receive an email with a tracking number. You can use this number on our 'Track Order' page to see the real-time status of your sports gear from our warehouse to your door.